Privacy policy

Last updated: March 6, 2025

This Privacy Policy describes how RENAISSANCE ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from renaissance.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use depends on how you interact with us.

In addition to the specific uses below, we may use information we collect to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of users.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, or can be associated with you.

Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Contact details: name, address, phone number, and email.
  • Order information: billing and shipping address, payment confirmation, email address, and phone number.
  • Account information: username, password, security questions, and other account security information.
  • Shopping information: items viewed, saved, or purchased, as well as loyalty points, product reviews, referrals, or gift cards.
  • Customer support information: information included in communications with us, such as messages sent through the Services.

Certain features of the Services may require specific information. Choosing not to provide it may restrict access to certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser details, network connection info, IP address, and interactions with the Services. To do this, we use cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes:

  • Companies that support our Site and Services, such as payment processors and delivery partners.
  • Payment processors who collect payment information to process your order and provide products or services.

Information obtained from third parties will be treated in accordance with this Privacy Policy. See "Third Party Websites and Links" below.

How We Use Your Personal Information

  • Providing Products and Services: To provide the Services, process payments, fulfill orders, create and manage accounts, arrange shipping, facilitate returns, and enhance your shopping experience.
  • Marketing and Advertising: To send marketing communications, promotions, and advertisements, and to tailor the Services and advertising on our Site and other platforms.
  • Security and Fraud Prevention: To detect, investigate, and respond to fraudulent or illegal activity. For account holders, we recommend keeping credentials secure and contacting us immediately if compromised.
  • Communication and Service Improvement: To provide customer support and improve our Services.

Cookies

We use Cookies on our Site to power and improve our Site and Services. Cookies help remember actions, run analytics, and tailor the user experience. Third-party service providers may also use Cookies to personalize services, products, and advertising on our Site.

Most browsers automatically accept Cookies, but you can modify your settings to reject them. Note that blocking Cookies may impact your experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons, as outlined below:

  • With vendors who perform services on our behalf (e.g., IT management, payment processing, fulfillment).
  • With business and marketing partners to advertise and provide services.
  • With affiliates within our corporate group.
  • In connection with business transactions, compliance with legal obligations, or to protect our Services, rights, and users.

Third Party Websites and Links

Our Site may link to websites operated by third parties. If you follow these links, you should review the privacy and security policies of those sites. We are not responsible for the privacy or security practices of those sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request deletion.

Security and Retention of Your Information

While we strive to protect your information, no security measure is perfect. We recommend using secure channels to communicate sensitive information. Retention of personal information depends on factors such as account maintenance, compliance, and legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, correct, or restrict processing. You may also have the right to appeal our decisions, withdraw consent, or manage communication preferences. To exercise your rights, please contact us.

We may verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

Complaints

If you have concerns about how we handle your personal information, please contact us. If unsatisfied, you may lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country. If transferring from Europe, we use recognized transfer mechanisms or appropriate safeguards.

Contact Us

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:

Email: support@officialrenaissance.com